ONLINE HELP -- UNDERSTANDING YOUR SUBSCRIPTION TO THE TIP-OFF FORECAST
How you are billed for your Tip-Off Subscription - Subscriptions 'auto-renew'
Subscriptions to The Tip-Off Forecast renew automatically (auto-renew) at the completion of the chosen subscription billing period (either 3 or 12 months). This prevents disruption to running services. Our e-commerce provider is 'Piano Software'.
Put simply, if you subscribe for 12 months your subscription will auto-renew at the completion of this period for another 12 months. If you subscribe for 3 months your subscription will auto-renew at the completion of this period for another 3 months. This auto-renew billing cycle continues indefinitely unless you sign-in and manually choose to cancel your subscription OR if we are unable to process your subscription renewal payment.
If we are unable to process your subscription renewal payment your subscription will lapse.
To update your card payment details (expiry date, CCV code etc) or to add a new payment method and set it as the new default for recurring payments:
1. Visit https://dashboard.tinypass.com/
2. Enter your Tinypass e-mail address and password (you can also reset your password here)
3. While you're logged in: Go to My Wallet. From here you can select your existing card and update the expiry date or CCV code
4. Or, "Add a new payment method" and check the box "Make this my default payment method"
5. Go to "My Library" and click on your Tip-Off subscription's logo
6. Click on "Subscription" and mark the new credit card as the default payment method
Optional: Go to "My wallet" click on the old credit card and then on the garbage bin icon to delete it from your account
If I need to cancel my subscription, how can I do this?
Absolutely, just head to https://dashboard.tinypass.com/ and log in with your Tinypass account. Click on "my library" and you will see a list of your Elizabeth Peru / Deltawaves subscriptions. Then, just hover over the subscription you wish to cancel and click on the product image. Select 'Manage Subscription' and from here you can select 'Don't bill me again'. You should get an email confirmation almost immediately. And that’s it! Your subscription is now cancelled and will not auto-renew. You will continue to have full access to all the benefits of Elizabeth Peru's Tip-Off until your subscription expires.
Can I gift The Tip-Off to a friend or loved one?
Absolutely, gifting The Tip-Off is possible. It will be a one off payment for you and you can choose either 3 or 12 months. Gifts can be delivered on the date of your choosing and you can even add a personalised message to the lucky recipient. Please use the following direct link - it's quick and easy https://dashboard.tinypass.com/gift?giftId=OFAzliaU
Can I request a refund?
All subscriptions to our digital goods are final and non-refundable.
EASY ACCESS PROCEDURE - Purchase your Tip-Off Subscription
New Subscribers, upon purchase you will have instant access to the latest Tip-Off Global Energy Forecast. Keep safe your email address and password as you will use these each time you sign-in. The first time you subscribe you will be taken directly to the Tip-Off access page where you will view and download the current issue.
We post a new Tip-Off for you every week on FRIDAY so please return to the access page http://elizabethperu.com/access-the-tip-off each week sign in and download the latest forecast. We also send a weekly reminder email to all subscribers, letting you know that a new Tip-Off ff is available. If you are not currently receiving our reminder email, please let us know and we will do the rest, email the team firstname.lastname@example.org
SIGN IN - Existing Subscribers ( includes iPhone / iPad ) - please ensure that your software has the latest updates installed.
1. Please visit http://elizabethperu.com/access-the-tip-off
2. When the pop up window with the price options presents, follow the link "Already purchased? Sign In to access" - please see the images below.
3. Enter your email and password. (if you don't have one or can't remember it, please retrieve one at https://dashboard.tinypass.com/login/showResetPassword
4. Once your email and password have been verified, you are prompted 'You have access to this item'.
5. If using an iPhone / iPad, you will now need to 'close the browser tab' - PLEASE SEE THE IMAGES BELOW for guidance
An alternate way of signing in ( includes iPhone / iPad ):
1) Go to https://dashboard.tinypass.com/login
2) Use your email and password to sign in
3) Click on The Tip-Off subscription image shown in your account
4) Click "launch my content in a new window"
5) That’s it! You’re now logged in.
Each time you wish to download a new Tip-Off for viewing or printing you will need to sign in to the access page.
MOST ISSUES WITH SIGNING IN CAN BE SOLVED BY CLEARING YOUR BROWSERS TEMPORARY FILES, CACHE AND COOKIES. Assistance with this can be found here http://pcsupport.about.com/od/browsers/f/clear-cache.htm
When will I receive the Tip-Off Forecast?
The current Tip-Off Forecast is available for download instantly upon subscribing. We will then post a new Tip-Off for you to download each FRIDAY. Each week (or each day if you desire) you will return to the access page http://elizabethperu.com/access-the-tip-off and 'sign in'. Once signed in, you will have access to the latest content which you will download as an easy to handle PDF document. We present the two most recent issues of The Tip-Off online for you to access at any one time. We do not provide a 'back catalogue' or keep a repository of issues. We also post exclusive content just for our subscribers on the access page. We also send a weekly reminder email to all subscribers. If you would like to receive this reminder email, please let us know...... email@example.com
Payment in USD
Our subscription service provider, 'Piano Software' is based in the US and thus, all payments for The Tip-Off are made in USD no matter where you live in the world. When you purchase using your local currency, the amount is automatically converted to USD using the exchange rate on the day and time of purchase. Credit card payments converting to USD may incur a small conversion fee depending on your provider.
Australian Customers - GST
If you are a resident of Australia and pay using your Australian credit card or PayPal account the total price includes GST. You will not be issued with a separate tax invoice.
Can I begin with a 3 month subscription and then change to a 12 month subscription?
Another good question. Yes, of course you can. Simply subscribe selecting the 3 month option. Then, at any time during the 3 month period, just head to https://dashboard.tinypass.com/ and log in with your Tinypass account. Then, hover over the current subscription and click on the product image. Select 'Manage Subscription' and from here you can select 'Don't bill me again'. You should get an email confirmation almost immediately. And that’s it! Your 3 month subscription is now cancelled and will not auto-renew. You will continue to have access to The Tip-Off for the remainder of the 3 month period. Upon completion, simply re-subscribe again http://elizabethperu.com/access-the-tip-off this time choosing the 12 month option. And that’s it!
Can I update my credit card details?
Absolutely. If you want to use a different credit card or you need to update your credit card details, sign in to your Tinypass account go to "my wallet," click the card, and change the details. https://dashboard.tinypass.com/
If you add a new card, you are able to delete the old card details simply by logging in to your Tinypass account https://dashboard.tinypass.com/ and selecting "My Wallet". Click on the credit card which is no longer valid. Then, in the pop up window which opens, click on the trash can which is located on the bottom left hand corner. This will delete the card from your account.
How do I change my email address or password?
To change your email address or password, simply login to your account at: https://dashboard.tinypass.com/login. Then click on your email address in the top right hand corner of the screen and in the drop-down menu click "Account Settings." From there you can change your email address and/or password.
I have forgotten my password, how do I request a new password?
To reset your password go to: https://dashboard.tinypass.com/login/showResetPassword Type in your email address and complete the security check. We will then send you an email with a link to reset your password. Please remember to check you spam / other / junk mailbox for the password reset email.
I have subscribed, how do I contact Elizabeth Peru - Deltawaves regarding my subscription?
If you have paid for content and would like to contact us you have two ways of doing so. You can log on to your Tinypass dashboard at https://dashboard.tinypass.com/login. Then, click "Help!" at the top of the screen, and "New Inquiry," which will enable you to message us directly. Alternatively, please send an email to firstname.lastname@example.org
We aim to answer all messages within 12 hours ( .... and often much sooner ) Occasionally, we may take a little longer to respond, in these instances we thank you in advance for your patience.
If you have questions, wish to provide feedback or require any assistance at all, we would LOVE to hear from you, please reach out to us at: email@example.com